PAYMENT OPTIONS
TERMS – GUESTS BOOKING DIRECT: A deposit of 50% of the total booking amount is kindly required to secure the booking. The balance of the total booking amount is then kindly payable on arrival at the lodge.
TERMS – AGENTS / TOUR OPERATORS: Once a booking has kindly been confirmed in writing our Terms and Conditions apply. Terms and Nett Rates are stipulated on the pro-forma invoice and full payment of booking is required no less than 30 days before the arrival date of booking. We also do have different payment options available which will be listed on our invoice when issued. We ask agents who are locally based in SA to kindly settle accounts via EFT, those overseas to kindly settle via SWIFT, alternatively via credit card plus merchant fee of 4% on the total.
BANK DETAILS: In order to do a local / international swift electronic transfer, bank details for Imagine Africa Tented Camp will be provided on invoice via email or emailed bookings instructions if booking online.
CREDIT CARD: If you have opted for credit card payment, both WhatsApp contact number and email address will kindly be requested to create your 3D secure credit card process link connected to your booking unless the booking has been done online. Your reference of payment will be “Paybridge Accommodation” once processed. At times the credit card used to make the online booking needs to be presented at check-in and a copy of the card holder’s ID/ Passport is required. Please note card merchant fees have increased and hence affected the transaction costs (card commission). In the event of a refund request and a transaction is required to be reversed or refunded, this will be done with no commission/fee included.
PLEASE NOTE: The conservation levy will kindly be charged by the Olifants West Nature Reserve on entrance and can be paid via credit card. The vehicle levy is already covered should you be doing road transfers through us privately, this unfortunately does not apply to road shuttles or other transfer companies.
DEPOSIT POLICY
In order to secure a booking a deposit of 50% of the total booking value is required within 7 days of making the booking and balance thereof is kindly payable 30 days before arrival.
A non-refundable deposit of 20% is required and applied when booking the whole camp. Any additional costs are payable upon departure in cash, alternatively we do have credit card facilities at the lodge. No transfer or bank handling levies are included in our accommodation, day tour or road transfer rates and are therefore for clients own account e.g. credit card merchant fee, any incidentals, etc. Payments methods offered are EFT, Cash or Credit Card. Kindly note that any outstanding amounts still due, whether it be for accommodation, day tours or road transfers, will be added onto extras bill to be settled at lodge.
Imagine Africa Luxury Tented Camp and Imagine Africa Safaris, its owners and employees can not be held liable for any injury or loss to person or property encountered during your stay or in your travels to or from the Lodge. We also can not be held responsible for any loss or injury whilst engaging in any independent third party road transfers, day tours, activities or similar organized on the client’s behalf either on or off our property.
CANCELLATION POLICY (Subject to change and is applicable in all instances)
In the event of the cancellation of a booking must kindly be in writing. Cancellations are only effective on receipt of written notification and confirmation thereof.
Cancellation of booking after confirmation with 120 days or more notice – 0% of total booking amount is forfeited.
Cancellation of booking after confirmation with less than 120 days notice – 25% of total booking amount is forfeited.
Cancellation of booking after confirmation with less than 60 days notice – 50% of total booking amount is forfeited.
Cancellation of booking after confirmation with less than 30 days notice – 100% of total booking amount is forfeited.
Booking Date Change Policy – Once a booking has been confirmed, a booking may be changed to alternative dates up and until 120 days before booking arrival date at no cost. Cancellation fees will apply as per above should a booking date need to be changed within 120 days of booking arrival date.
Credit Card Terms – Cancellation by the guest will be liable for the card commission / merchant fees as explained above.
Refund Policy – Once approved, please allow up to 30 days to process.
CHILD POLICY
We regret no children under the age of 6 unless the entire camp has been booked by the same group / family, in this case children under 6 are not allowed on game drives. At all times parents are responsible for their children of 6 years or older and so have adult supervision day and night therefore not disturbing the calm or rest of other guests at the lodge and while on safari. Unfortunately, if these rules are not adhered to for general peace and safety of all, we reserve the right to terminate the stay of the infringing party with immediate effect, who will be refunded the balance of their booking “pro rata”.
Children (Ages 6 up to 12 years) sharing with Adult(s) is 75% of Adult Sharing Rate.
CONDITIONS
TARIFFS ARE SUBJECT TO ALTERATION WITHOUT PRIOR NOTICE. This could be due to any large economic fluctuations or unforeseen circumstances, therefore all bookings or quoted rates should be confirmed in writing. All rates or quotes supplied do not include any medical, travel or personal insurances and we highly recommend these insurances are in place before and during travel.
All additional activities are subject to availability and can be booked either before or during a stay at Imagine Africa Luxury Tented Camp. We do advise if possible planning your itinerary in advance where possible and would be happy to assist in your travel planning as well. No additional activities (unless stipulated) are mandatory or included in the rate. Should an additional activity / day tour/ transfer be booked / pre-arranged and then cancelled 24 hours or less before the day of the “event” 100% cancellation fee applies.
Due to the fact that there are potentially dangerous mammals in the reserve e.g. lion, leopard, elephant, rhino, buffalo, hippo and hyena, we are not allowed to offer walks with any person under the age of 16 years. All rates or quotes are subject to change due to any unforeseen circumstances. On arrival guests will kindly be asked to read and sign Imagine Africa’s indemnity agreement. Management do retain the right to refuse admission and shall not be liable for any claim or refund should the indemnity form not be signed.
