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Luxury Tented Camp
Greater Kruger National Park
Olifants West Nature Reserve, Balule, Hoedspruit
1380
+27 (0) 83 482 4116
Private Safaris to Southern Africa!
+27 (0) 83 349 6007
WHAT TO LOOK FORWARD TO…
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Terms and Conditions

Imagine Africa Luxury Tented Camp

Terms and Conditions

Imagine Africa Luxury Tented Camp

PAYMENT OPTIONS

BANK DETAILS: In order to do a local / international swift electronic transfer, bank details for Imagine Africa Tented Camp will be provided on invoice via email or emailed bookings instructions if booking online.
CREDIT CARD: If you have opted for credit card payment your reference of payment will be “Paybridge Accommodation” once processed. The balance payment will be requested using the same facility via a link emailed to you. The credit card used to make the online booking needs to be presented at check-in. A copy of the card holder’s ID/ Passport is required on arrival.
INTERNATIONAL EFT: For international payments to make ELECTRONIC TRANSFERS/PAYMENTS (EFT – NO FEES), please click on this link: https://www.imagineafrica.co.za/payments/.

DEPOSIT POLICY

In order to secure a booking a deposit of 50% of the total booking value is required within 7 days of making the booking and balance thereof is kindly payable 30 days before arrival. Any additional costs are payable upon departure in cash, alternatively we do have credit card facilities at the lodge. No transfer or bank handling levies are included in our accommodation, day tour or road transfer rates and are therefore for clients own account e.g. credit card merchant fee. Payments methods offered are EFT, Cash or Credit Card. Kindly note that any outstanding amounts still due, whether it be for accommodation, day tours or road transfers, will be added onto extras bill to be settled at lodge.

Imagine Africa Luxury Tented Camp and Imagine Africa Safaris, its owners and employees can not be held liable for any injury or loss to person or property encountered during your stay or in your travels to or from the Lodge. We also can not be held responsible for any loss or injury whilst engaging in any independent third party road transfers, day tours, activities or similar organized on the client’s behalf either on or off our property.

REFUND POLICY FOR NEW BOOKINGS IF CANCELLATION OCCURS DUE TO COVID-19 RELATED REASONS:

Between confirmation and more than 60 days prior to arrival: 100 % credit to the value of money received for postponed / future travel, or 80 % refund of monies received.

From 60 days prior to arrival: 80 % credit to the value of money received. This may be used towards a future travel date. Clients can postpone to any time for up to 12 months from original travel date.

COVID-19 TERMS AND CONDITIONS: 

Due to the status of the global health pandemic, we at IMAGINE AFRICA TENTED CAMP are committed to providing guests with both flexibility and security during these uncertain times. The below COVID-19 terms and conditions are set out until The World Health Organisation has declared the pandemic over, or restrictions have been lifted in the guests country of residence or destination they are travelling to, allowing guests to travel.

Once these conditions are lifted, IMAGINE AFRICA TENTED CAMPS’ standard terms and conditions to all future bookings will be applicable.

These revised cancellation terms only apply to COVID-19 related reasons for cancellation, these include:

  • The World Health Organisation has not revised the Pandemic Status.
  • There are travel restrictions in the guest’s country of residence and prohibits guest from travelling.
  • There are travel restrictions in the destination that the guest is travelling to, prohibiting the guest from travelling.
  • The destination the guest is travelling to has closed their borders to travellers from the guest’s country of residence.
  • Guests are unable to reach their destination due to International flights being cancelled, and no alternative routing is available.
  • If quarantine for longer than 24 hours required in destination that cannot be avoided with negative covid test or vaccination and itinerary cannot be successfully rerouted.
  • Home country of traveller requires quarantine for longer than 24-hours that cannot be avoided through testing or vaccination, nor can be avoided through re-routing of itinerary.
  • We recommend that guests take out comprehensive travel insurance; should a guest contract COVID-19 and is under treatment or in quarantine and is unable to travel, they will need to claim from travel insurance.
  • Contracting corona within 60 days of travel.
  • Should a guest be travelling with someone that has contracted COVID-19 or is in self quarantine, we will allow the guest to postpone their travel up to 12 months after their original date and carry over 80 % to 100 % of their booking value to the new future booking.

Any reason for cancellation not listed above, IMAGINE AFRICA TENTED CAMP Standard Terms & Conditions apply

The responsibility is on the traveller to ensure that they are aware and compliant of the COVID rules and regulations set out by the country that they are travelling to.

The above Terms & Conditions solely apply to IMAGINE AFRICA TENTED CAMPS’ services and products booked. Any third party suppliers, transfers, flights do not fall under these amended terms & conditions.

CANCELLATION POLICY (Subject to change and is applicable in all instances)

Cancellation of booking must be in writing. Cancellations are only effective on receipt of written notification and confirmation thereof.

 

Cancellation of booking after confirmation with 120 days or more notice – 0% of total booking amount is forfeited.
Cancellation of booking after confirmation with less than 120 days notice – 25% of total booking amount is forfeited.
Cancellation of booking after confirmation with less than 60 days notice – 50% of total booking amount is forfeited.
Cancellation of booking after confirmation with less than 30 days notice – 100% of total booking amount is forfeited.

Booking Date Change Policy – Once a booking has been confirmed, a booking may be changed to alternative dates up and until 120 days before booking arrival date at no cost. Cancellation fees will apply as per above should a booking date need to be changed within 120 days of booking arrival date.

CHILD POLICY

We regret no children under the age of 8 unless the entire camp has been booked by the same group / family, in this case children under 6 are not allowed on game drives. At all times parents are responsible for their children of 8 years or older and so have adult supervision day and night therefore not disturbing the calm or rest of other guests at the lodge and while on safari. Unfortunately, if these rules are not adhered to for general peace and safety of all, we reserve the right to terminate the stay of the infringing party with immediate effect, who will be refunded the balance of their booking “pro rata”.

Children (Ages 8 up to 12 years) sharing with Adult(s) is 75% of Adult Sharing Rate.

CONDITIONS

All rates or quotes supplied do not include any medical, travel or personal insurances and we highly recommend these insurances are in place before and during travel. All additional activities are subject to availability and can be booked either before or during a stay at Imagine Africa Luxury Tented Camp. We do advise if possible planning your itinerary in advance where possible and would be happy to assist in your travel planning as well. No additional activities (unless stipulated) are mandatory or included in the rate. Due to the fact that there are potentially dangerous mammals in the reserve e.g. lion, leopard, elephant, rhino, buffalo, hippo and hyena, we are not allowed to offer walks with any person under the age of 16 years. All rates or quotes are subject to change due to any unforeseen circumstances. On arrival guests will kindly be asked to read and sign Imagine Africa’s indemnity agreement. Management do retain the right to refuse admission and shall not be liable for any claim or refund should the indemnity form not be signed.

Terms and Conditions - Imagine Africa